How to operate a successful dunning process

Your action

After invoicing, having sent the customer a demand for payment and a last reminder, you will try to reach the customer by phone one last time. If the payment still fails to be effected, you will then transmit the case to Creditreform and thus activate our debt collection proceedings. You will also give your consent to the next step.

Our service

We will identify your debtor unequivocally, check their solvency/creditworthiness and request them to pay. Within this context, we will act as a mediator and persuade your debtor to pay. Payment experiences are recorded in our solvency / creditworthiness database. If possible, we will agree payments by instalment and monitor the latter continuously.

Your advantage

  • Your customer remains your customer 
  • You will improve your liquidity
  • Negative feelings are outsourced 
  • You can concentrate on your core business 
  • Legal steps are avoided where possible 
  • Fee for Creditreform in case of success only

Branch offices

Your local partner. The competent Creditreform company in your area will realise your claims.

© 2018 Schweiz. Verband Creditreform (Genossenschaft)

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