Settle a claim

We explain in a few steps who you can contact, how to make payments and what options are generally available.

You have received a letter from Creditreform - and now?

You have received a reminder letter from Creditreform asking you to settle an overdue payment and would now like to put this matter to rest? By accessing this section of our website, you have already taken the first step in the right direction. The next steps are explained below.

Seek a dialogue with us

Please contact the debt collection officer indicated on the letter immediately. Alternatively, you can enter the postcode of the responsible branch office directly in the field "Creditreform on site - enter postal code or city" on this page to obtain the contact details of the responsible debt collection department. You will find the postcode of the responsible office on the letter you have received.
By talking to you, we will find a solution together. It would be wrong not to contact us, because the expiry of the payment deadlines may result in the transfer of the claim to the judicial dunning procedure. This will result in further considerable costs for you.

Keep the Creditreform file number to hand

You can find the file number of your case in the letter you receive. The file number is important for the debt collection officer to be able to process your case.

Agree on the method of payment with us

Depending on the case, different methods of payment are possible. First of all, you should talk to us in order to agree on a payment method that works for both parties. If, for example, you are not in a position to pay the entire amount in one payment, it may be possible to agree on payment by instalments. The responsible debt collection officer will be happy to provide you with more detailed information. 


We are there for you: Creditreform on site

We are there for you:

Creditreform on site

Do you have questions about our products and solutions? We will be happy to advise you. Find your personal contact here.